دانلود رایگان کتابThe Secret-What Great Leaders Know And Do
How can leadership be this hard? One year ago today was the happiest day of my life. I had arrived! Only four years out of college, and my company had selected me to move into a leadership position: director of corporate client services for the southeast sales region. I knew I could handle the job. I had started out in our catalogue call center fielding customer requests as well as complaints. Then I was promoted to a project manager working closely with sales and our corporate clients.
Whatever products or services the salespeople promised our customers, I was supposed to deliver. And if I do say so myself, I was good at getting our corporate clients what they needed, when and where they needed it. I received all kinds of kudos for my ability to develop outstanding client relations. I was sure I could make my
staff do the same.