دانلود رایگان کتاب McGraw Hill – Six Sigma For Managers
Do you know, do you really know, what’s going on in your organization? The assertion that knowledge is power rings as true today as it did four centuries ago. In any industry, organization, or daily process, when you don’t know what you don’t know, it’s going to cost you. For too many organizations the costs (often hidden) of defects and waste in the way they operate are huge.
Having processes in which errors occasionally occur may not seem such a big deal. But when you consider how many errors may be lurking in company-wide processes, the monetary impact on overall productivity, customer satisfaction, and profitability multiplies dramatically! The Six Sigma approach to managing is all about helping you identify what you don’t know as well as emphasizing what you should know, and taking
action to reduce the errors and rework that cost you time, money, opportunities, and customers. Six Sigma translates that knowledge into opportunities for business growth ….